SHIPPING
  • Please allow 24 hours to process orders during business hours.
  • Signature Required: By selecting "NO", the customer claims liability for the package (i.e: loss and incorrect delivery)
RETURNS
We want you to enjoy your purchase as much as we do!
But if something is wrong and you need to return, please review our Return Policy below:
  • Product must be returned within 10 days of delivery date.
  • Items must be unworn and in original condition.
  • All Sale items are final sale.
  • Should you choose to receive a pre-paid shipping label, a $10 fee will be deducted from your return total. If you prefer to use your own expedited shipping method, no fees will apply.
  • For International Orders: If you wish to receive a pre-paid return label, please email online@theladyandthesailor.com for an RA authorization (include name, order number and reason for return). Once aprroved, we will send you your return label. Upon processing your return, we will deduct the amount of the label from your return.
How do I return my item?
  • To process a return, please visit the RETURN AN ITEM tab located under Get In Touch. You can also access is by using this direct link: www.theladyanthesailor.com/a/returns.
  • Using the packing slip provided, enter your order number and email.
  • From there, you will be promted to select the item(s) you wish to return along with the option of requesting a pre-paid shipping label.
  • Once we have received your return in it's original condition, we will process the refund to the original form of payment within 5 business days. Please note your bank may take a few days to process the transaction.
 
Please email us for details on our Return Policy and Terms & Conditions at info@theladyandthesailor.com.